Are You Ready for Generation Z in the workplace?

You think your work life juggle is tough? Try being a teen who works, goes to school, participates in sports and community service and gets good grades. I talked to some who are doing that quite successfully. They're proving that the iGeneration may be the most impressive generation.

Instead of writing the traditional Take Your Child to Work Day story, I wanted to talk to teens for my Miami Herald column who actually had jobs. When I did, every teen I spoke with told me having a job has matured them. Whether they need the money or like the money they earn – or both- these teens are getting much more than a paycheck. I always have wanted my kids to think of school and good grades as a priority. What I discovered is work experience can be just as valuable.

These teens are teaching their employers a thing or two about what the next generation of workers expect. If want want happy employees, workplaces are going to have to accommodate the iGeneration — and that could mean some drastic changes in how we do business.

The Miami Herald

A new generation in the workplace

By Cindy Krischer Goodman

   Tiffany Fernandez is a teen who works for clothing designer Alexis Barbara in her Miami design shop.
Patrick Farrell/ The Miami Herald
Tiffany Fernandez is a teen who works for clothing designer Alexis Barbara in her Miami design shop.
Overwhelmed with school exams, Tiffany Fernandez picked up her cellphone and did what any teen might do to let her boss know she can’t make it to work — she sent a text message.

Tiffany, 17, has held her job for two years as an assistant in Miami clothing designer Alexis Barbara’s office and brings her generation’s mind-set to the workplace. Tiffany considers the tiny touch screen in her hand, her cellphone, crucial to business communication. She will use it to discuss scheduling with her supervisor, receive receipts from vendors and negotiate a pickup time with her mom.

“In business, you have to be on top of everything,” she says.

This week, as the nation celebrates Take Your Child to Work Day, some teens are going beyond a daylong glimpse into the working world. Members of the iGeneration, born after 1990, are landing their first jobs, and bringing their obsession with online connectivity and multitasking into the workplace.

There probably isn’t a company in America that isn’t wrestling with managing different generations. Baby boomers, Gen X, millennials: they all seem to want something different. Now, here comes the iGeneration, also known as Generation Z, with its own distinct way of walking, talking and working. Generational expert Cam Marston predicts a need to manage expectations on both sides.

“They will have to get used to email and, God forbid, picking up the phone and calling,” says Marston of Generational Insights. “But at the same time, employers will have to get used to the fact that they may choose to text message even if they’re standing next to you.”

Most of the teens I spoke with who have jobs know they are fortunate. Many of their peers want part-time or hourly work but are being turned away. The increase in minimum wage and higher unemployment among adults has caused experienced workers to claim entry-level positions, leaving fewer jobs open for teens. Indeed, about 4.2 million 16- to 19-year-olds hold jobs today, compared with 5.8 million five years ago. The majority of those jobs remain part-time positions.

It is that realization that has affected how teens approach work. Even so, they want the workplace to accommodate them — their schedules, opinions and style of interaction — just as their technology does. Yet most are open to the lessons the business world may offer.

“I learned that when they give me something to do I have to make sure it’s completely right or someone will attack you for it,” Tiffany said. “I hate being reprimanded. When I do something, I’ve learned to double-check it, that a mistake is not a joke. It has matured me a lot.”

Lee Orlinsky, 17, took a part-time job at Einstein’s in Plantation about a year ago, and says he, too, has learned from real-world business experience. “It’s very different to go from being the customer to helping the customer.” Lee said. He has also discovered that having hundreds of Facebook friends doesn’t teach you interpersonal skills and sometimes you have to interact with co-workers and customers “whether you like them or not.”

Yet, Lee realizes he brings something to the workplace even the millennial generation doesn’t always offer: “I can relate to the teens that come in.”

Even more, Lee has helped move supervisors toward the style of communication the iGeneration expects. Much like Tiffany, he will text message his supervisor to learn his work schedule for the week or express a conflict or interest in extra hours.

“It’s easier for her, she doesn’t have to stop what she’s doing to talk to me,” he said. “She can text me back on her own time.”

Like the generations before them, teens are grappling with balancing work and their personal lives. Kalif Fletcher, 17, plays basketball for Piper High in Sunrise, maintains a full-time class schedule, has a girlfriend and works as a sales specialist at Levi’s outlet in Sawgrass Mills mall. Kalif said school is his priority, but he feels more independent and more mature since he started earning a paycheck a year ago.

“I learned that if you work hard, you stand out,” he said. With dreams of being a chemist, Kalif also learned he wants fulfillment from work, which was not necessarily a priority for prior generations like the boomers. “Whatever job I have, I’ve got to be happy.”

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