Most of us tell ourselves we want feedback at work — until we actually receive it. It's kind of like when we ask our spouse if a certain pair of pants makes us look fat. We aren't actually okay with the answer being yes.
Now, employers are asking managers to ease up on harsh feedback for their staff. At a time when younger workers want ongoing feedback, they want the managers to accentuate the positive instead of negative. I'm not sure that's a good thing.
While positive feedback definitely helps with motivation, I want to know the honest truth about where I stand. If something I'm doing is holding me back in my job or career, I want to know it, just like I would want to know if I'm walking around in pants that make me look fat.
There are nice ways to deliver the harsh truth. Good managers have mastered the art of giving truthful feedback in a constructive way. Of course, not every manager has skills to find a constructive way to tell someone he or she is not assertive enough or productive enough or focused enough to get ahead. While criticism may be awful to hear, if something I'm doing is standing in the way of a raise, promotion or plumb assignment, I want to my manager to empower me correct it. Having a manager give me only the positive is not going to be enough to open my eyes to the need to change my behavior.
As Talent Management Magazine notes: In a perfect world — and with a perfect employee — focusing only on the positive is likely effective. But sometimes — and in specific industries — being a little tough can be beneficial as well, especially with an employee who perhaps has taken advantage of a "nice" manager and whose work has suffered as a result.
One boss I know always gives negative feedback. No one wants to work for her. That's not a great approach either. I have seen it lead to bad morale.
I want my manager to extol my strengths and heap praise on me for what I'm doing well, but I also want him or her to be honest about real or perceived weaknesses that might be holding me back. If I'm a remote worker and the perception is that I don't work hard, I want to know that so I can do something about it. If I see myself as a leader and no one else does, I want to know that, too, so I don't put in long hours and become frustrated when it doesn't lead to advancement.
Providing the right kind of truthful feedback — which includes strengths and weaknesses — separates a mediocre manager from a great one. A really great manager might tell me how to use my strengths to improve my weaknesses.
What are your thoughts on feedback from the boss? Do you only want to hear the good stuff? Do you think allowing a manager to give critical feedback is opening the door for bad morale?